Draft for attorney review. Not in force. Text in [brackets] is still open.

Made The Team: what happens to your answers

Candidate terms and privacy notice. Draft 1, 2026-10-21, for attorney review. Not in force until the attorney signs off and the open facts in brackets are filled in. Punch list items l9 (this notice), l11 (texts), l17 (recording).

The short version

You applied for a job at an eye care practice. Made The Team runs the first steps of that practice's hiring: the texts, a Work Sample of about twelve minutes on your phone, and a short interview with an automated interviewer.
The practice is the employer. It decides whom to meet and whom to hire. A computer decides whether your result goes to the practice. Nobody at Made The Team reads every result. A person looks at yours if you ask.
We never ask for a photo, a video or your age. If the job board sends your last name, we keep only its first letter. Your full name, your email and a resume (if you have one) are asked for only after the Work Sample, and they go to the practice only when it books an interview with you. The practice never hears your recorded voice.
We keep the sound of your interview answers for 365 days and the rest of your Work Sample and interview record for 730 days.
Reply STOP to stop the texts. Reply "a person" to have a person look at your result. Email [privacy email] for a copy of your record, to correct it, or to have it deleted.

1. Who we are

Made The Team is a Pennsylvania business at [address]. Dr. Mike, an optometrist, runs it. Questions: [privacy email], or use the callback form on our site.

We work for the practice you applied to. The practice hired us to run the first steps of its hiring. The practice is the employer, and it makes every hiring decision. We never decide whether you are hired.

2. What happens, step by step

You apply through the practice's job ad. The job board sends us your phone number and, usually, your first name.
We text you within seconds, from a local number that belongs to the practice's search. We ask four quick questions, one at a time: the lowest hourly pay that works for you, your drive to the office, any days or times you can't work, and when you could start.
If your answers fit the job, we text you a link to the Work Sample. It runs in your phone's web browser. It is about twelve minutes of the job, with pretend patients. Their voices are recordings made by computer. Your phone's own speech recognition turns what you say into text.
The interview follows in the same sitting: ten questions, about twelve minutes, spoken, no video. An automated interviewer asks the questions and may ask up to two short follow ups on each one. You can type instead of speaking at any point.
A computer scores your Work Sample and your interview against one written guide, the same for everyone. Dr. Mike wrote the guide.
Right after, we text you two things you did well and one thing to work on. In the same text we ask for your full name and your email, by reply, and give you a link to add a resume if you have one. Giving them is up to you and does not change your result. Within 48 hours of your last step with us, we text you yes or no.
Yes means you cleared every step, and your result goes to the practice as one of two or three candidates. If the practice wants to meet you, someone at the practice calls or texts you. When it books an interview with you, it also gets your full name, your email and your resume, if you gave them.

3. What we collect, and why

What	Where it comes from	Why
Your phone number	The job board	To text you about this job
Your first name, if the job board sends it	The job board	To greet you in our texts
The first letter of your last name, if the job board sends your last name (never the rest of it)	The job board	So the practice can tell you apart when it calls or texts you
Your four answers, and every text between us	You	To see whether the job fits you, and to keep a record of what was said
Your full name and your email, if you reply with them after the Work Sample	You	For the practice, once it books an interview with you
Your resume, if you add one through the link in our text after the Work Sample	You	For the practice, once it books an interview with you
The town you name, if you name one for the drive question	You	To work out the drive
What you say in the Work Sample, as text, and what you tap and type	Your phone	To score the Work Sample
The sound and the text of each interview answer	Your phone	The text is scored. The sound is kept to check that the text was heard right
Your scores, the marks on each answer, any flags, a one page summary, and your yes or no	Our scoring	To build the practice's short list and to tell you your result
Device details: phone and browser type as the browser reports them, screen size, language, connection type, and whether the microphone worked	Your phone	To make the Work Sample work on every phone and to fix problems
Your region: the country, and the state or province, your internet connection comes from	Our web host	To find problems by area and to know which local laws apply
If you are hired: your first day, and the practice's answers at 30, 60 and 90 days (still there, would they hire you again)	The practice	To keep the practice's guarantee and to check whether our scoring works

We do not keep your internet address (IP address) in your record. [Verify: our web host's own logs may hold it for a short time.]

We record which steps of the process you reached and when, the kind of phone and browser you used, and the country and region your connection came from, so we can find faults. That record stays with us. No advertising or analytics company receives it.

4. What we never collect

No last name and no email address before the Work Sample (only the first letter of your last name, if the job board sends it), and no home address.
No photo, no video, no age, no date of birth.
No resume from the job board. The job board keeps your application under its own terms, and we do not copy the resume it holds into our records. We keep only a resume you add yourself, through the link in our text after the Work Sample.
No Social Security or Social Insurance number. No reference checks, background checks or credit checks.
We do not analyze your voice. Not for emotion, personality or honesty, and not to identify you. Scoring reads your words only. Lighting, background, accent and sound quality never count.
We never ask about your health, a disability, your religion, your family, or anything else that is not about the job. If the practice has a written dress policy, we ask one yes or no question about it.

The practice's own job board account holds your full application, including your name and any resume. We run the ad in that account for the practice. The practice has agreed not to use the account to look at applicants for this job before the short list.

5. What the scoring looks at

The Work Sample gives five scores, each in words: Strong, Solid or Watch. They are accuracy, warmth, procedure, composure and written clarity. For an optician job, sales takes the place of procedure.

The interview marks each story answer Real example, Stayed general or No example. It looks for a real example (a day, a person, the words said), for owning a mistake, and for answers that agree with each other and with your Work Sample. It reads why your recent jobs ended. Time at home instead of work counts as time well spent, and gaps never count against you. The first question ("If you could do anything in the world, what would it be?") is never scored on what you wish for. Your last answer checks that your pay, hours and start date are still right.

To clear every step, all of these must be true:

No Watch on composure or procedure, and no score under 3 out of 5 on anything else.
A real example in at least four of the seven story questions, and no contradiction left unexplained.
Not more than one job left by your own choice inside its first 90 days, among the jobs you name.
Your pay, drive, hours and start date fit the job.

6. Who sees what

The practice. Only if you clear every step. It sees you as Candidate A, B or C: your scores in words, the reasons behind them, the mark on each interview answer, short quotes from your answers, what your four answers mean for the job, and your answer on the dress policy if it was asked. When you are on its short list, it also gets your first name, the first letter of your last name, and your mobile number, so someone at the practice can call or text you within 48 hours. When it books an interview with you, it also gets your full name, your email and your resume, if you gave them after the Work Sample; before that, it gets none of the three. It never gets the sound of your answers, a photo, a video, your age, or the lowest pay you named. If you do not clear every step, the practice does not see you and does not learn why.

Another practice nearby. If you clear every step and this practice does not hire you, your result may go to another practice hiring for the same kind of job within driving distance [for how long: open]. That practice sees the same things, in the same way.

Made The Team. Nobody reads every result. A person opens your record only when you ask, when the practice reports a problem, when something breaks, or to check on a sample that the speech recognition heard people right.

Companies that run parts of the service for us. They may use your information only to do that work for us [verify each contract]. Twilio sends and receives the texts. Vercel hosts the Work Sample and stores the records privately. Neon holds the texting records. Anthropic's Claude scores the answers and picks the pretend patients' next lines. ElevenLabs makes the computer voices; it gets our lines, not your words. [Inbound email service] passes the job board's application email to us. Your phone's maker or browser maker runs the speech recognition under its own terms; on some phones it runs on the phone itself.

Nobody else. We do not sell or rent your information. We do not use it for advertising. We give it to the authorities only when the law requires it.

Where it is kept. In the United States [verify the storage regions]. If you are in Canada, your information is stored and handled in the United States, and US authorities may be able to reach it under US law.

7. How long we keep it

What	How long
The sound of your interview answers	365 days after your sitting, then deleted
Your Work Sample and interview record: the text of what you said, scores, marks, summary, device and region	730 days after your sitting, then deleted
Your phone number, first name, last initial, four answers, texts and result in our texting system, and the full name, email and resume you gave after the Work Sample	[Proposed: 730 days after your last text with us. Open: the texting system does not delete anything yet]
If you are hired: your first name with the practice's 30, 60 and 90 day answers	[Proposed: 730 days after day 90, then the name is removed and only the counts are kept]
Copies held by the companies in section 6	Their own schedules [verify; for example text message logs at Twilio]

We keep a record longer only when the law requires it or a legal claim is open, and only for as long as that lasts. The practice keeps its own copy of what it received under its own rules.

8. Your choices

A person look at your result. Reply "a person" to our texts any time after we send you the Work Sample link. A person at Made The Team will look at your answers and your score and text you back. [Open: how soon.] If the person finds that the computer got something wrong, they correct your result.

Another way to do it. In the interview you can tap "Type instead" at any time. In the Work Sample you can turn on captions, and if your phone's microphone is off, you type. If you need anything else because of a disability or for any other reason, reply "a person" and tell us.

Stop the texts. Reply STOP. See section 11.

A copy, a correction, deletion, or withdrawing. Email [privacy email] or use the callback form on our site, and give us the phone number you applied with. We find your record by that number. We answer within 30 days [proposed]. If the practice already has your result, we ask it to delete its copy too. If the law makes us keep part of your record, we tell you which part and for how long.

Asking for any of these never counts against you.

9. The automated interview: notice

You'll be talking with an automated interviewer. It asks everyone the same questions and a computer scores every answer against the same written guide. Your answers are recorded, your voice and your words. The score decides whether your result goes to the practice; the practice makes every hiring decision. Nobody at Made The Team reads every result. You can ask for a person to look at yours: reply "a person" to our texts.

This notice goes in the text with your Work Sample link, before anything is recorded. See the disclosure policy (docs/legal/disclosure-policy.md) for the exact words in each text.

10. Recording: your consent

The Work Sample and the interview are recorded, as section 3 says. The Work Sample keeps the text of what you said, not the sound. The interview keeps the sound and the text of each answer.

We tell you before anything is recorded: in the text with your link, on the screen before you tap Begin now, and in the host's first words. You agree by tapping Begin now for the Work Sample and "I'm ready" for the interview. Some states and provinces need only one person's consent to record, and some need everyone's. We ask you every time, so both kinds are covered.

You can stop at any time by closing the page. What you said up to then is kept like the rest of your record. If you do not want your voice recorded, tap "Type instead" in the interview; a typed answer is scored the same way.

The pretend patients and the host are recordings made by computer. No real person is on the line, and no other person listens live.

11. Texts: your consent, and STOP

You get our texts because you gave your phone number when you applied for this job, and the job ad said that Made The Team would text you about it [the ad must carry this line; see the disclosure policy]. Expect about four to ten texts for one application: the four questions, one reminder if a step sits for a day, the Work Sample link, your summary and your yes or no. Message and data rates may apply.

Reply STOP at any time and we never text you about this application again. STOP does not withdraw your application; to withdraw, see section 8.
Reply HELP for help [the HELP reply is set in our texting provider; see the disclosure policy].
Reply KEEP after a no and we text you first when a practice near you is hiring. That is the only time we text you about another job, unless you apply for it.
If you apply for another job later, we text you about that one.

We send reminders only between 9 a.m. and 8 p.m. your practice's local time. The first text comes within seconds of your application, whatever the hour.

12. State and provincial laws on automated hiring tools

These laws change fast. This list is what we know as of October 2026; the attorney verifies each line.

Where	What the law asks, as we understand it	What we do
New York City	A tool that scores applicants needs an independent bias audit within the year before use, a public summary of it, and notice to applicants at least 10 business days before use, with the qualities scored and a way to ask for another process. (verify)	We do not take searches for jobs in New York City until we have the audit [proposed]. Section 5 lists the qualities scored.
Illinois	Employers may not use artificial intelligence in a way that discriminates, may not use zip codes as a stand in for a protected group, and must tell applicants when it is used (from January 1, 2026; verify the notice rules). A separate Illinois law covers video interviews scored by artificial intelligence; we use no video (verify it does not apply). Illinois also protects voiceprints; we record voices but make no voiceprint (verify).	This notice, the same guide for everyone, no zip codes in scoring (we ask drive minutes), and a person on request.
Colorado	A law on high risk artificial intelligence, hiring included, from June 30, 2026 (verify the date and any 2026 changes): notice before the decision, the main reasons for a no, a way to correct your information, and an appeal to a person where that is possible. (verify)	This notice and a person on request. [Gap: our no text gives no reasons. See the attorney note.]
Maryland	No facial recognition in a job interview without the applicant's signed consent. (verify)	We use no face, photo or video, so we believe it does not apply.
California	Rules under the state's employment discrimination law cover automated decision systems (from October 1, 2025): no discrimination through them, and their records kept for four years (verify). Recording a private conversation needs everyone's consent. The state privacy law applies only to businesses above its size limits (verify whether Made The Team is).	We ask before recording. [Gap: our 730 day and 365 day deletion is shorter than four years. See the attorney note.]
Canada	Federal and provincial privacy laws ask for consent, a clear purpose, access and correction. Quebec asks that you be told when a decision about you is made only by computer, and that you can have a person review it (verify). Ontario asks employers with 25 or more employees to say in a public job ad when artificial intelligence screens applicants, from January 1, 2026 (verify).	This notice, a person on request, and the line in the job ad where Ontario's rule applies.

13. Terms for using the Work Sample and the interview

They are free to you.
Do them yourself, and answer truthfully. Someone else doing them for you, or answers we can show were made up, can end your application.
The pretend patients, the scripts and the questions belong to Made The Team. Please do not record or publish them.
We may stop a session that is being misused.
We change this notice by posting a new date at the top. A change applies to applications made after that date.

For the attorney: points to check

Who is responsible. Made The Team, a registered Pennsylvania fictitious name (file 0016049088). Confirm whether Made The Team is a service provider to the practice, a business in its own right, or both, under each law in section 12.
Automated decision. The computer alone decides who reaches the practice's short list; a person looks only on request. Confirm the notice in section 9 meets New York City, Illinois, Colorado, Quebec and California as of your review date, and whether the yes or no text must give reasons (Colorado). Today the no text gives none, by design.
New York City. No bias audit exists, and the first text goes out within seconds, so the 10 business day notice cannot be met inside the flow. Confirm that declining New York City searches until an audit is done is enough, or whether a notice on the practice's careers page satisfies the timing.
California records. The four year record rule for automated decision systems (verify) conflicts with deleting audio at 365 days and reports at 730. Decide the retention for California applicants, or for everyone.
Recording consent. The Work Sample is not a phone call between people; it is a web page that listens. Confirm that notice in the text, on the screen and in the first spoken line, plus the tap on Begin now or "I'm ready", is valid consent in all party consent states (Pennsylvania among them) and in Canada.
Speech recognition by a third party. On many phones the browser sends the audio to Google or Apple to turn it into text. Confirm the disclosure in section 6 is enough, and whether either company is a processor or a third party.
Voice and Illinois. Confirm that storing answer audio, with no voiceprint made, is outside the Illinois biometric privacy law.
Consumer reports. Confirm the short list and scores are not "consumer reports" under the Fair Credit Reporting Act, which would make Made The Team a consumer reporting agency (the scores come only from the applicant's own Work Sample and interview).
Employment agency. Confirm no state treats Made The Team as an employment agency that needs a license.
The shared pool. A candidate who clears every step may be sent to another nearby practice (pick engine D4). Confirm this notice is enough, or whether we must ask the candidate first. The software does not ask today.
Texting consent. Confirm that a phone number given in a job application, with a consent line in the ad, is consent for informational texts from Made The Team for the practice, under the telephone consumer protection law and the carriers' 10DLC rules; and whether Canada's anti spam law applies to these texts.
Disability. Confirm the "Type instead", captions and "a person" routes are a reasonable accommodation process for applicants who cannot hear or speak on the Work Sample.
Canada. Confirm the cross border transfer notice, and whether Quebec applicants need anything more.
The finalist's contact. When a list ships, the practice gets each finalist's first name, last initial and mobile (decided 2026-10-21, to be checked with Jess), so it can call or text within 48 hours. Confirm the notice in sections 2, 3 and 6 is enough, and that a last initial taken from the name the job board sends needs nothing more.
The full name, email and resume after the Work Sample (decided 2026-10-21). Asked of everyone who sits, in the summary text, by reply and an optional upload link; released to the practice only when it books an interview. Confirm sections 2, 3, 4 and 6 are enough. A resume can carry what we never ask for (a photo, a date of birth, a home address): we pass it to the practice as the applicant sent it, after the booking, and do not read it. Confirm that, or say what must be removed first.
Retention numbers not yet in software. The 365 and 730 days are built (branch v18-security, not yet live). The texting system's retention, and the 30 day answer to requests, are proposals.
Open facts in brackets: [address], [privacy email], the 800 number, the pool period, the review response time, the inbound email service, the storage regions.