Applicants do ten minutes of a simulated front desk: three patient calls, a walk-up, and one recall text.
Taking the call yourself needs the hosted demo. Watch a candidate instead.
What's in the ten minutes
New patient booking, with a patient walking up to the desk
Vision plan bill the patient does not understand
Upset patient
Recall text to a patient who is a year overdue
Demo v18.6, 2026-10-29
What changed in v18: the short list puts a booking button right under the candidate we recommend, and each interview with a candidate is 30 minutes. Scores are now worked out on our server from the run itself.
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9:47
At the desk: a patient.
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Front desk short list
Marlow Falls Family Eye Care · 2 applicants
A resume doesn't tell you what somebody's good at, so instead we had them pretend to work your front desk for 10 minutes. That was three patient calls, a walk-up and a recall text, then a ten-question phone interview. Pretend patients on the calls and texts were Frank, Megan, Tom, and Linda.
Sample applicants for this role come with the first search.
Applicant A
Accuracy5Booked a new patient for a full hour and read it back.
Warmth4.5Kind on every call. Straight to the facts with Linda, who stayed annoyed.
Procedure4Put a caller on hold without asking. She thought the call had dropped.
Composure5One sorry to Frank, then Thursday at 8:00. He booked the recheck.
Written clarity4.5The recall text had the name, reason, hours and a way to book.
To Frank, the upset patient:"I'm really sorry you waited that long last time. Would the first appointment of the morning help? I have Thursday at 8:00 with Dr. Hart."
Applicant B
Accuracy4Explained the bill correctly. Linda will not call back.
Warmth5Unhurried and kind on every call. Used plain words.
Procedure4.5Asked all five booking questions. Skipped reading the number back.
Composure3.5Stayed calm, but explained the doctor's late day before saying sorry to Frank.
Written clarity4The recall text was friendly and clear but left out the hours.
To Linda, about the vision plan bill:"Your vision plan paid for the eye exam. The doctor also checked your red eye that day, and that part goes to your medical insurance."
Applicant C
Accuracy4Booked the correct slot. Read one digit wrong, then caught it.
Warmth3.5Polite but brisk, so the call felt like a transaction.
Procedure5Asked Megan to hold, helped Tom at the desk, came straight back.
Composure4.5Calm with Frank, and he booked.
Written clarity3.5The recall text ran 70 words with the hours buried.
To Megan, when Tom walked up to the desk:"Can you hold one second? ... Hi, your contacts are in the bin under the desk, by last name. ... Sorry about that, Megan. So that's Wednesday at 4:00 with Dr. Hart."
Applicant A
Your run, a moment ago
$2,944, once. That's $2,797 for the hire and a $147 set-up, with no monthly fee. You pay up front, right after our 20-minute call about the job. That covers the search for applicants, the texting back and forth, the scoring and the short list. It's everything it takes to get great applicants to step into your office for interviews.
If your hire leaves or is let go inside 90 days, for any reason, we fill the position again, once, at no charge. One condition: you gave Scout your interview times within 48 hours of the short list.